Open AccessThe study on the moderating effect of authenticity and ATC (Attitude Toward Complaining) in equity perception following service failure condition
Author(s) -
지희진
Publication year - 2014
Publication title -
muyeok yeon-gu/muyeog yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2384-1958
pISSN - 1738-8112
DOI - 10.16980/jitc.10.5.201410.655
Subject(s) - perception , equity (law) , psychology , social psychology , business , advertising , applied psychology , political science , neuroscience , law