Open AccessCustomer Satisfaction Analysis of Smart Car Features Using the Kano Model: in Control Effect of the Ccomprehension or Experience of Emerging Technologies
Author(s) -
Young-Tai Kang,
Kyu Suk Chung
Publication year - 2018
Publication title -
bencheo chang'eob yeon'gu/bencheo changeop yeongu
Language(s) - English
Resource type - Journals
eISSN - 2671-9509
pISSN - 1975-7557
DOI - 10.16972/apjbve.13.4.201808.155
Subject(s) - kano model , customer satisfaction , control (management) , business , marketing , computer science , service quality , artificial intelligence , service (business)