Open AccessThe influence of Emotional Labor on Turnover intention and Customer Orientation Mediated by Burnout and Work Engagement : The Moderating effect of reward on manager at support centers for startup
Author(s) -
Nam Gi Kim,
Ki Hung Jeon,
Jong Goan Lee
Publication year - 2015
Publication title -
bencheo chang'eob yeon'gu/bencheo changeop yeongu
Language(s) - English
Resource type - Journals
eISSN - 2671-9509
pISSN - 1975-7557
DOI - 10.16972/apjbve.10.1.201502.153
Subject(s) - turnover intention , burnout , emotional labor , work engagement , customer orientation , psychology , business , work (physics) , business administration , social psychology , marketing , job satisfaction , clinical psychology , engineering , mechanical engineering