Open AccessA Study on Customer Relationship Management in Special Libraries
Author(s) -
Yau-Won Park
Publication year - 2004
Publication title -
documentation and information services
Language(s) - English
Resource type - Journals
ISSN - 0254-3621
DOI - 10.1633/jim.2004.35.1.051
Subject(s) - customer relationship management , customer intelligence , computer science , customer advocacy , business , knowledge management , voice of the customer , customer retention , process management , marketing , database , service quality , service (business)