Open AccessTopic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling
Author(s) -
Yicheng Zou,
Lujun Zhao,
Yangyang Kang,
Lin Jun,
Minlong Peng,
Zhuoren Jiang,
Chengjie Sun,
Qi Zhang,
Xuanjing Huang,
Xiaozhong Liu
Publication year - 2021
Publication title -
proceedings of the ... aaai conference on artificial intelligence
Language(s) - English
Resource type - Journals
eISSN - 2374-3468
pISSN - 2159-5399
DOI - 10.1609/aaai.v35i16.17723
Subject(s) - automatic summarization , computer science , focus (optics) , service (business) , customer service , topic model , semantics (computer science) , natural language processing , information retrieval , artificial intelligence , physics , economy , optics , economics , programming language