Open AccessHi, How Can I Help You?: Automating Enterprise IT Support Help Desks
Author(s) -
Senthil Mani,
Neelamadhav Gantayat,
Rahul Aralikatte,
Monika Gupta,
Sampath Dechu,
Anush Sankaran,
Shreya Khare,
Barry Mitchell,
Hemamalini Subramanian,
Hema Venkatarangan
Publication year - 2018
Publication title -
proceedings of the ... aaai conference on artificial intelligence
Language(s) - English
Resource type - Journals
eISSN - 2374-3468
pISSN - 2159-5399
DOI - 10.1609/aaai.v32i1.11386
Subject(s) - computer science , question answering , natural language understanding , knowledge base , data science , domain (mathematical analysis) , world wide web , documentation , context (archaeology) , domain knowledge , classifier (uml) , artificial intelligence , information retrieval , human–computer interaction , natural language , programming language , mathematical analysis , mathematics , paleontology , biology