Open AccessAcolhimento em uma Unidade Básica de Saúde: a satisfação do usuário em foco
Author(s) -
Flávia A Medeiros,
Geórgia Costa de Araújo Souza,
Aldenísia A Albuquerque-Barbosa,
Iris do Céu Clara-Costa
Publication year - 2010
Publication title -
revista de salud publica
Language(s) - Portuguese
Resource type - Journals
SCImago Journal Rank - 0.195
H-Index - 23
eISSN - 2539-3596
pISSN - 0124-0064
DOI - 10.1590/s0124-00642010000300006
Subject(s) - active listening , psychology , service (business) , perception , unit (ring theory) , nursing , applied psychology , medicine , business , mathematics education , communication , marketing , neuroscience
Health service care quality is directly linked to user embracement and satisfaction, these being essential to any change made in working practice in providing health services. This study was aimed at evaluating users' perception of a basic health unit (BHU), analysing their satisfaction and participation in social control.