Open AccessThe Case Study on the Outcome and Implementation of TQM Work in Community Welfare Center : Impact on Service Quality Management and Customer Satisfaction
Author(s) -
Kyungil Park
Publication year - 2008
Publication title -
sahoe bogji jeongchaeg
Language(s) - English
Resource type - Journals
ISSN - 1598-7663
DOI - 10.15855/swp.2008..34.305
Subject(s) - customer satisfaction , total quality management , welfare , business , service quality , outcome (game theory) , work (physics) , quality management , service (business) , operations management , marketing , process management , engineering , economics , mechanical engineering , mathematical economics , market economy