Open AccessThe Acquisition and Utilization of Customer Knowledge in the Healthcare Service Industry : Theory of Service Failure
Author(s) -
김상만,
이연주
Publication year - 2010
Publication title -
the knowledge management society of korea
Language(s) - English
Resource type - Journals
ISSN - 1229-9553
DOI - 10.15813/kmr.2010.11.3.005
Subject(s) - business , healthcare service , healthcare industry , knowledge management , service (business) , health care , tertiary sector of the economy , marketing , operations management , process management , computer science , engineering , economics , economic growth
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