Open AccessThe Effect of Beauty Service Failure Type and Recovery Effort on Recovery Performance
Author(s) -
김성은
Publication year - 2017
Publication title -
daehan miyong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2508-8084
pISSN - 2508-8009
DOI - 10.15810/jic.2017.13.3.006
Subject(s) - service recovery , service (business) , beauty , business , operations management , aesthetics , marketing , service quality , engineering , art