Open Access"To Call or Not to Call?" The Impact of Supervisor Training on Call Center Employee Attitudes and Well-Being
Author(s) -
Whitney Vogel
Publication year - 2000
Publication title -
pdxscholar (portland state university)
Language(s) - English
Resource type - Reports
DOI - 10.15760/etd.7115
Subject(s) - supervisor , burnout , call centre , psychology , intervention (counseling) , turnover , applied psychology , attrition , control (management) , medicine , clinical psychology , management , engineering , psychiatry , telecommunications , economics , dentistry
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