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Dealing with conflict and aggression in obstetrics and gynaecology
Author(s) -
Strachan Bryony K,
Fuller Jo Baden
Publication year - 2009
Publication title -
the obstetrician and gynaecologist
Language(s) - English
Resource type - Journals
eISSN - 1744-4667
pISSN - 1467-2561
DOI - 10.1576/toag.11.2.122.27486
Subject(s) - aggression , obstetrics and gynaecology , psychology , health care , verbal abuse , medicine , nursing , medical emergency , suicide prevention , psychiatry , poison control , political science , pregnancy , genetics , law , biology
Information points:• In a BMA survey, half of obstetricians and gynaecologists had experienced violence and aggression in the previous year. • Patients and staff have a right to be treated with respect; staff should not tolerate physical or verbal abuse. • Communication problems surrounding care and service provision are common causes of conflict. • Effective antenatal and pre‐admission planning can minimise conflict.Learning objectives:• To understand the causes of conflict and aggression and to be aware of strategies for prevention. • To learn how to recognise potentially violent and aggressive situations and be able to manage them effectively.Ethical issues:• Is it possible to protect oneself in an abusive situation without compromising care? • Healthcare staff have the right to work in a non‐abusive working environment.Please cite this article as: Strachan BK, Baden Fuller J. Dealing with conflict and aggression in obstetrics and gynaecology. The Obstetrician & Gynaecologist 2009;11:122–128.