Open AccessThe Relationship Between Satisfaction with Complaint Handling and Repurchase Intentions: Detecting Moderating Influences in E-Tail
Author(s) -
Mateus de Brito Nagel,
Cristiane Pizzutti dos Santos
Publication year - 2017
Publication title -
bbr. brazilian business review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.176
H-Index - 4
ISSN - 1808-2386
DOI - 10.15728/bbr.2017.14.5.4
Subject(s) - complaint , attractiveness , bootstrapping (finance) , psychology , quality (philosophy) , test (biology) , affect (linguistics) , marketing , business , social psychology , biology , political science , law , paleontology , philosophy , communication , finance , epistemology , psychoanalysis