Open AccessA Effects of IT Process and the organizational characteristics on the CRM Performance
Author(s) -
Kwon Young sik,
Lee Min Kweon
Publication year - 2007
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.5.2.200712.35
Subject(s) - business , process (computing) , process management , knowledge management , organizational performance , marketing , computer science , operating system