Open AccessRelation Between Employees and Customers Affects to the Positive Word of Mouth Through Customer Satisfaction
Author(s) -
Nguyễn Minh Hà,
Ba Thinh Tran,
Tam Luong Huynh
Publication year - 2019
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.17.6.201906.65
Subject(s) - word of mouth , customer satisfaction , business , marketing , customer delight , relation (database) , advertising , job satisfaction , customer retention , psychology , service quality , social psychology , service (business) , computer science , database