Open AccessThe Application of SERVQUAL Distribution In Measuring Customer Satisfaction of Retails Company
Author(s) -
Murdifin Haming,
Imaduddin Murdifin,
Andi Syaiful,
Aditya Halim Perdana Kusuma Putra
Publication year - 2019
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.17.2.201902.25
Subject(s) - servqual , business , customer satisfaction , marketing , distribution (mathematics) , service quality , service (business) , mathematics , mathematical analysis