Open AccessThe Role of Justice, Authenticity, and Advice in Retailer’s Service Recovery
Author(s) -
Yong Sun Shin,
Moon-Seop Kim
Publication year - 2018
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.16.12.201812.105
Subject(s) - service recovery , business , economic justice , advice (programming) , service (business) , advertising , marketing , psychology , service quality , law , political science , computer science , programming language