Open AccessThe Effects of SLA on Service Quality Level and Service Productivity of Sub-contractor
Author(s) -
Kyung-Tae Lee,
SANG-BUM PARK
Publication year - 2017
Publication title -
journal of distribution science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.15.5.201705.65
Subject(s) - business , service quality , service (business) , productivity , quality (philosophy) , operations management , service level agreement , service guarantee , marketing , industrial organization , quality of service , service design , service delivery framework , economics , engineering , telecommunications , economic growth , philosophy , epistemology
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