Open AccessThe Effects of a Coffee Shop Franchise’s E-Service Quality on Long-term Orientation, Consumer Commitment and Satisfaction
Author(s) -
Ki Soo Kim,
Sung Ho Cho,
Sung Hun Kim
Publication year - 2017
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.15.2.201702.37
Subject(s) - franchise , business , marketing , service quality , coffee shop , term (time) , consumer satisfaction , quality (philosophy) , advertising , service (business) , customer satisfaction , service orientation , psychology , philosophy , physics , epistemology , quantum mechanics