Open AccessEffects of CRM Success Factors on Job & Customer Performance in Banking Sectors: Focused on the Mediating Effect of Internal Member Satisfaction
Author(s) -
Yoon-Sang Byun,
Hee-Young Cho
Publication year - 2017
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.15.1.201701.57
Subject(s) - business , customer satisfaction , job satisfaction , marketing , business administration , internal communications , psychology , social psychology