Open AccessImpact of Instrumental Factors on Dissatisfaction and Complaint Behaviors: Moderating Role of Expected Profitability
Author(s) -
Eun-Jung Kim,
Mi-Ja Ju,
Yong-ki Lee
Publication year - 2016
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.14.9.201609.95
Subject(s) - complaint , profitability index , psychology , business , marketing , social psychology , finance , political science , law