Open AccessEffects of Customer Relationship Quality, Customer Perceived Power, and Brand Reputation on Complaint Behaviors
Author(s) -
Soonhwa Choi
Publication year - 2016
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.14.9.201609.111
Subject(s) - complaint , business , reputation , marketing , advertising , customer satisfaction , service quality , quality (philosophy) , psychology , service (business) , social science , philosophy , epistemology , sociology , political science , law