Open AccessThe Effects of Service Employee's Surface Acting on Counterproductive Work Behavior: The Mediating Roles of Emotional Exhaustion
Author(s) -
Seongho Kang,
Jong Hak Chay,
Ji-Ae Lee,
WonMoo Hur
Publication year - 2016
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.14.2.201602.73
Subject(s) - emotional exhaustion , counterproductive work behavior , psychology , social psychology , emotional labor , service (business) , burnout , work (physics) , business , organizational commitment , marketing , organizational citizenship behavior , clinical psychology , mechanical engineering , engineering