Open AccessKD-SQS Service Quality in Discount-Based Retail: Service Guarantee Adjustment Effect, Service Value, and Store Loyalty
Author(s) -
Young-Chul Lee,
김종락
Publication year - 2014
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.12.7.201407.53
Subject(s) - business , service quality , service (business) , loyalty , value (mathematics) , marketing , service guarantee , quality (philosophy) , service provider , service design , statistics , mathematics , philosophy , epistemology