Open AccessA Study on the Process Encounter for Service Quality Control: Focusing on franchise restaurant
Author(s) -
Sang-Cheol Kim
Publication year - 2013
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.11.8.201308.25
Subject(s) - franchise , business , marketing , service quality , control (management) , quality (philosophy) , service (business) , advertising , process (computing) , process management , computer science , economics , management , philosophy , epistemology , operating system