Open AccessThe Influence of the Car Master’s Recognized Core Capability level in Achieving Customer Satisfaction: Emphasis on Mediating Effect of Moment of Truth Quality
Author(s) -
안성범,
In-Ahm Song,
황희중
Publication year - 2013
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.11.4.201304.37
Subject(s) - customer satisfaction , emphasis (telecommunications) , quality (philosophy) , core (optical fiber) , business , moment (physics) , marketing , psychology , computer science , telecommunications , physics , classical mechanics , quantum mechanics