Open AccessThe Performance Formation Model of Service Quality Factors for Courier Service
Author(s) -
song jang gwen,
Kim Tae Ryong
Publication year - 2012
Publication title -
journal of distribution science/yutong gwahag yeon'gu
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.15722/jds.10.4.201204.37
Subject(s) - service quality , business , service (business) , marketing , operations management , advertising , process management , economics