Open AccessThe Differential Effect of In-Flight Service on Customer Satisfaction and Recommendation
Author(s) -
홍재원,
박승배
Publication year - 2016
Publication title -
journal of korea service management society
Language(s) - English
Resource type - Journals
eISSN - 2713-8690
pISSN - 1598-1150
DOI - 10.15706/jksms.2016.17.2.013
Subject(s) - customer satisfaction , business , differential (mechanical device) , service (business) , service quality , marketing , engineering , aerospace engineering
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