Open AccessThe Differential Effect of In-Flight Service on Customer Satisfaction and Recommendation
Author(s) -
Hong Jiang,
Park Seung Bae
Publication year - 2016
Publication title -
seo'bi'seu gyeong'yeong haghoeji/seobiseu gyeongyeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2713-8690
pISSN - 1598-1150
DOI - 10.15706/jksms.2016.17.2.013
Subject(s) - customer satisfaction , business , differential (mechanical device) , service (business) , service quality , marketing , engineering , aerospace engineering