Open AccessA Study of Strategic Management of Bad Customer for Service Improvement - Case Study in Korea Exchange Bank Customer Center -
Author(s) -
Chang Juck Suh,
김효정
Publication year - 2013
Publication title -
seo'bi'seu gyeong'yeong haghoeji/seobiseu gyeongyeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2713-8690
pISSN - 1598-1150
DOI - 10.15706/jksms.2013.14.4.011
Subject(s) - business , center (category theory) , marketing , customer advocacy , customer retention , customer service , customer satisfaction , operations management , service (business) , service quality , engineering , chemistry , crystallography