Open AccessDevelopment and Validation of the Competency Scale for Call Center Consultants
Author(s) -
Hyun-Jung Kim,
Ji-Hyeon Kim
Publication year - 2013
Publication title -
sangdamhag yeon'gu/sangdamhak yeongu
Language(s) - English
Resource type - Journals
eISSN - 2733-6662
pISSN - 1598-2068
DOI - 10.15703/kjc.14.5.201310.2833
Subject(s) - center (category theory) , psychology , scale (ratio) , assessment center , applied psychology , medical education , medicine , cartography , geography , chemistry , crystallography