Open AccessQUALITY SERVICE IN IMPROVING THE PROFITABILITY OF EDUCATIONAL INSTITUTIONS BASED ON PESANTREN
Author(s) -
Hasan Baharun,
Adi Wibowo,
Heny Mulyani,
Rofikatul Maula
Publication year - 2021
Publication title -
jurnal isema: islamic educational management/jurnal isema (islamic educational management)
Language(s) - English
Resource type - Journals
eISSN - 2541-7088
pISSN - 2541-383X
DOI - 10.15575/isema.v6i2.15580
Subject(s) - profitability index , service (business) , quality (philosophy) , business , service quality , curriculum , institution , marketing , pedagogy , sociology , finance , social science , philosophy , epistemology
This study aims to understand and analyze the school's strategy in increasing institutional profitability through strengthening Quality Service at SMA Nurul Jadid Paiton, Probolinggo. This research uses a qualitative case study approach. The results show that SMA Nurul Jadid seeks to increase school profitability by continuously strengthening Quality Service through five things: Crost-Interest Curriculum, namely cross-interest subjects that exist in each specialization; Performance, namely prioritizing the appearance of all components of the institution; Improving the quality of human resources, namely forming good and religious characters for all students and teachers; Excellent Service, namely excellent service for all school components; Infrastructure, namely as the effectiveness of student learning. This study implies the importance of institutions strengthening Quality Service to impact the profitability of institutions.