Open AccessBENCHMARKING AS A METHOD OF ADAPTATION OF ORGANIZATIONS TO DYNAMIC BUSINESS CHANGES
Author(s) -
Andrea Dobrosavljević,
Snežana Urošević
Publication year - 2018
Publication title -
applied researches in technics, technologies and education
Language(s) - English
Resource type - Journals
eISSN - 1314-8796
pISSN - 1314-8788
DOI - 10.15547/artte.2018.02.016
Subject(s) - benchmarking , adaptation (eye) , competitive advantage , business transformation , process management , best practice , order (exchange) , knowledge management , computer science , artifact centric business process model , business process , new business development , business rule , business process management , business analysis , business , business process modeling , business model , marketing , management , work in process , physics , finance , economics , optics
Organizations in a modern business environment aim to gain knowledge about best business practice in order to improve performances and to gain competitive advantage on the market. As modern business environment and business opportunities in it can be characterized as turbulent and uncertain, there is an inevitable need for usage of managerial methods and tools that accelerate organization's adaptation to modern business conditions. In order to achieve the desired success it is necessary to introduce the practice that will work on continuous improvement of business. Benchmarking, actually, represents the method for continuous analysis of strategies, functions, processes, products and services, performances and everything else within one organization compared with, compared to “best-in-class” organizations, in order to achieve the best business practice. By using benchmarking organizations are able to manage change more effectively. Literature review included in this paper gives an insight into the latest research papers on benchmarking within change management. Based on it, noticed contributions of the method in in conditions of uncertainty are highlighted and possible directions for further research on this issue are proposed.