Open AccessTHE QUALITY CONTROL AND QUALITY MANAGEMENT IMPACT ON PROCESS APPROACH DEVELOPMENT
Author(s) -
Marina Jovanović,
Snežana Urošević
Publication year - 2018
Publication title -
applied researches in technics, technologies and education
Language(s) - English
Resource type - Journals
eISSN - 1314-8796
pISSN - 1314-8788
DOI - 10.15547/artte.2018.02.015
Subject(s) - quality (philosophy) , process management , process (computing) , quality policy , business , business process management , control (management) , business process , profitability index , quality management , risk analysis (engineering) , computer science , work in process , marketing , philosophy , epistemology , artificial intelligence , operating system , finance , service (business)
This paper presents the influence of quality control and quality management on the development of process approach. One of the most important quality management principles is called process approach. Process approach is increasingly applied in business organizations, primarily because of the positive economic effects that it brings with it. One of the most significant advantages of process approach is the ability to manage quality in all business segments of the organization. In addition, the importance of process approach is reflected in emphasizing desires, needs and expectations of customers. Quality control systems and quality management can play a very important role in process approach development, primarily because of the fact that they represent extremely important elements of every process. The underlying hypothesis we want to demonstrate in our work is that quality control and quality management have a tremendous impact on the development of process approaches in organizations. Quality control and quality management, in modern business conditions, are of great importance for the realization of all business activities within the organization. The development and efficient application of the process approach are one of the most important prerequisites for long-term profitability of the organization's operations and their market success.