Open AccessThe development of a questionnaire to measure business process maturity
Author(s) -
David F. Aberle,
Janin Henkel
Publication year - 2017
Publication title -
european journal of management issues
Language(s) - English
Resource type - Journals
eISSN - 2523-451X
pISSN - 2519-8564
DOI - 10.15421/191716
Subject(s) - maturity (psychological) , confirmatory factor analysis , originality , capability maturity model , reliability (semiconductor) , process (computing) , psychology , sample (material) , service integration maturity model , knowledge management , process management , structural equation modeling , computer science , business , social psychology , developmental psychology , creativity , power (physics) , chemistry , physics , software , chromatography , quantum mechanics , machine learning , programming language , operating system
Purpose: the creation of a questionnaire for business process maturity measurement.
Design/Method/Approach. The authors developed a set of items and applied confirmatory factor analysis in order to demonstrate questionnaire validation and reliability.
Findings. The model supports prior research to the extent that business process maturity can be explained by strategic alignment, governance and culture. Surprisingly, methodology showed weak result and IT & Technology as well as people did not seem to be part of the model.
Theoretical implications. This research not only confirmed prior research but also showed that there is wiggle room regarding the underlying factors of business process maturity and how to apply them.
Practical implications. This research provides a questionnaire for practitioners to assess business process maturity.
Originality/Value. The authors created a questionnaire that can be used in practice and is based on factors backed up by academic research and findings.
Research limitations/Future research. The authors suggests applying the questionnaire to a larger sample size as well as expanding the statistical methods used.
Paper type – empirical.