Open AccessCUSTOMER RELATIONSHIP MANAGEMENT DAN PENGARUHNYA TERHADAP LOYALITAS NASABAH BANK: STUDI PADA BANK MUAMALAT INDONESIA
Author(s) -
Mohammad Arif,
Titin Nurasiah
Publication year - 2016
Publication title -
esensi
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2461-1182
pISSN - 2087-2038
DOI - 10.15408/ess.v5i1.2332
Subject(s) - loyalty business model , business , marketing , accidental sampling , customer relationship management , business administration , loyalty , customer equity , data collection , customer retention , intervening variable , service quality , statistics , mathematics , population , service (business) , demography , sociology