Open AccessTHE WAY FOR MAINTAINING CUSTOMER LOYALTY AND USING OF E-COMMERCE IN DEVELOPING COMPANY SUCH AS SMALL AND MEDIUM ENTERPRISES
Author(s) -
Agus Ridwan
Publication year - 2016
Publication title -
esensi
Language(s) - English
Resource type - Journals
eISSN - 2461-1182
pISSN - 2087-2038
DOI - 10.15408/ess.v5i1.2331
Subject(s) - business , loyalty business model , marketing , loyalty , incentive , flexibility (engineering) , service (business) , customer to customer , customer retention , point (geometry) , customer profitability , service quality , economics , geometry , mathematics , management , microeconomics