Open AccessCustomer service 2.0: The Effect of Ryanair's Policy Change
Author(s) -
John C. Griffith,
Donna Roberts
Publication year - 2021
Publication title -
international journal of aviation, aeronautics, and aerospace
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.159
H-Index - 8
ISSN - 2374-6793
DOI - 10.15394/ijaaa.2021.1577
Subject(s) - business , ranking (information retrieval) , data collection , service (business) , survey data collection , marketing , customer service , customer retention , value (mathematics) , perception , advertising , service quality , psychology , computer science , statistics , mathematics , machine learning , neuroscience