Open AccessInterpersonal Conflict, Social Support, and Burnout among Home Care Workers in Japan
Author(s) -
Fujiwara Kyoko,
Tsukishima Eri,
Tsutsumi Akizumi,
Kawakami Norito,
Kishi Reiko
Publication year - 2003
Publication title -
journal of occupational health
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.664
H-Index - 59
ISSN - 1348-9585
DOI - 10.1539/joh.45.313
Subject(s) - depersonalization , emotional exhaustion , burnout , psychology , interpersonal communication , interpersonal relationship , clinical psychology , social support , social psychology
Interpersonal Conflict, Social Support, and Burnout among Home Care Workers in Japan: Kyoko Fujiwara, et al. Department of Public Health, Hokkaido University Graduate School of Medicine —To examine associations between interpersonal relationships in work settings and burnout, a cross‐sectional survey was conducted on home care workers in Sapporo, Japan, by using the Maslach Burnout Inventory (MBI) and scales of interpersonal conflict and social support developed by the authors. Questionnaires were distributed among 303 subjects and returned by 243 subjects (80%). Complete answers were obtained from 106 subjects and were used for analysis. In multiple regression analyses, conflict with clients and their families significantly related to emotional exhaustion and depersonalization of the MBI (p<.05). Supervisory conflict significantly related to emotional exhaustion (p<.05), whereas coworker conflict significantly associated with depersonalization (p<.01). It is suggested that conflicts with clients’ families, as well as clients, are important indicators for emotional exhaustion and depersonalization of home care workers.