Open AccessAn Impact of e-Customer Relationship Management on the Service Quality of Indian Banking Sector
Author(s) -
Girinath Girinath,
A. Ravi
Publication year - 2011
Publication title -
indian journal of applied research
Language(s) - English
Resource type - Journals
ISSN - 2249-555X
DOI - 10.15373/2249555x/dec2013/79
Subject(s) - business , service quality , customer relationship management , tertiary sector of the economy , marketing , operations management , business administration , service (business) , engineering