Open AccessService orientation as a basis for quality services and competitiveness in hotel industry
Author(s) -
Milan Ivkov,
Ivana Blešić,
Sanja Kovačić,
Lukrecija Đeri
Publication year - 2016
Language(s) - English
Resource type - Conference proceedings
DOI - 10.15308/sitcon-2016-199-202
Subject(s) - service orientation , business , hotel industry , service (business) , service quality , orientation (vector space) , basis (linear algebra) , quality (philosophy) , tertiary sector of the economy , computer science , marketing , telecommunications , tourism , mathematics , philosophy , geometry , epistemology , political science , law