Open AccessThe impact of the COVID-19 pandemic on Crew Resource Management (CRM) attitudes: A comparison between cabin crews’ attitudes before COVID-19 and during the COVID-19 process
Author(s) -
Elvan Karaarslan,
Turhan Erkmen
Publication year - 2021
Publication title -
business and management studies: an international journal
Language(s) - English
Resource type - Journals
ISSN - 2148-2586
DOI - 10.15295/bmij.v9i2.1784
Subject(s) - covid-19 , crew , pandemic , declaration , aviation , business , process (computing) , crew resource management , significant difference , aeronautics , medicine , engineering , computer science , virology , disease , pathology , outbreak , infectious disease (medical specialty) , aerospace engineering , operating system , programming language
In this study, the effect of COVID-19 on the aviation industry is discussed in terms of its effect on the attitudes of employees on Crew Resource Management (CRM). In addition, this study investigates whether there was a significant difference in CRM attitudes of cabin crew before COVID-19 and during the COVID-19 process. The findings of the study are essential for a safe flight operation. The COVID-19 process is the period that started with the World Health Organization’s global epidemic declaration in March 2020. In this study, with the participation of 250 cabin crew members working in a corporate airline company, the data obtained showed no significant difference between the CRM attitudes of cabin crews before COVID-19 and during the COVID-19 process.