Open AccessDeterminants of E-Government Implementation Based on Technology Acceptance Model
Author(s) -
Nurkholis Nurkholis,
Rosalina Yuri Anggraini
Publication year - 2020
Publication title -
jdm: jurnal dinamika manajemen/jurnal dinamika manajemen jurusan manajemen fakultas ekonomi universitas negeri semarang
Language(s) - English
Resource type - Journals
eISSN - 2337-5434
pISSN - 2086-0668
DOI - 10.15294/jdm.v11i2.23853
Subject(s) - government (linguistics) , technology acceptance model , quality (philosophy) , business , usability , e government , affect (linguistics) , structural equation modeling , information technology , marketing , knowledge management , public relations , computer science , information and communications technology , psychology , political science , world wide web , philosophy , linguistics , communication , epistemology , human–computer interaction , machine learning , operating system
This study aims to examine Technology Acceptance Model (TAM) on the implementation of E-Government. Data for this study were collected through a questionnaire survey on the people of Malang City who have used E-Government services. Structural model analysis was performed using smartPLS. The results showed that intention was the main determinant of the use of E-Government services. The determining factor of intention to use E-Government services is positive attitude towards E-Government. Other factors such as system quality, its ease of use, and quality of information do not affect people’s interest in using E-Government services. In other words, E-Government application developed by the City Government has been deemed not easy enough to be applied and not informative enough to meet the information needs of the community. This is a challenge for the City Government to be able to improve and develop the quality of systems and information from its E-Government services so that people are increasingly interested in applying it, for the realization of Malang as a smart city.