Open AccessCustomer satisfaction in quality measurement services: A hybrid customer satisfaction analysis
Author(s) -
Riana Magdalena Silitonga,
Ronald Sukwadi,
YungTsan Jou,
Muhammad Azmi Alamsyah
Publication year - 2021
Publication title -
journal of modern manufacturing systems and technology
Language(s) - English
Resource type - Journals
ISSN - 2636-9575
DOI - 10.15282/jmmst.v5i2.6853
Subject(s) - servqual , customer satisfaction , service quality , fuzzy logic , quality (philosophy) , marketing , service (business) , business , computer science , process management , artificial intelligence , philosophy , epistemology