Open AccessEffective communication in the nurse-patient relationship in the light of Transcultural Interprofessional Practice model
Author(s) -
Josefa Fernanda Evangelista de Lacerda,
Paula Suene Pereira dos Santos,
Evanira Rodrigues Maia,
Dayanne Rakelly de Oliveira,
Maria Corina Amaral Viana,
Edilma Gomes Rocha Cavalcante
Publication year - 2021
Publication title -
rev rene
Language(s) - English
Resource type - Journals
eISSN - 2175-6783
pISSN - 1517-3852
DOI - 10.15253/2175-6783.20212261443
Subject(s) - cinahl , empathy , nonverbal communication , active listening , patience , psychology , scopus , nursing , medline , medicine , social psychology , communication , political science , psychological intervention , law
Objective: to analyze the use of elements of effective nurse-patient communication in the light of the Transcultural Interprofessional Practice model. Methods: an integrative literature review was carried out in the CINAHL, LILACS, MEDLINE, SCOPUS, and Web of Science databases, without a time limit. Results: 12 studies were analyzed, most of them published in the English language, in 2017. Two categories were elaborated: effective verbal and non-verbal communication between nurses and patients. The elements of effective verbal communication were presented as speech and language; non-verbal ones presented as signals, distance, eye contact, time, touch, listening, empathy, and patience. Technology-assisted communication was part of both. Less frequently, the verbal communication process was hindered by language and non-verbal communication due to a lack of time availability. Conclusion: effective communication favors the establishment of trust, interaction, and the nurse-patient relationship.