Open AccessThe effects of perceived satisfaction with service recovery efforts: a study in a hotel setting
Author(s) -
Estrella Díaz,
Mar Gómez,
David MartínConsuegra,
Arturo Molina
Publication year - 2017
Publication title -
e+m. ekonomie a management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.318
H-Index - 22
eISSN - 2336-5064
pISSN - 1212-3609
DOI - 10.15240/tul/001/2017-4-014
Subject(s) - service recovery , business , service (business) , psychology , customer satisfaction , marketing , advertising , service quality