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A Balanced Scorecard for State U's Facilities Management Division? *
Author(s) -
Sheehan Norman T.,
Vaidyanathan Ganesh,
Kalagnanam Suresh
Publication year - 2009
Publication title -
accounting perspectives
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.238
H-Index - 17
eISSN - 1911-3838
pISSN - 1911-382X
DOI - 10.1506/ap.8.1.4
Subject(s) - balanced scorecard , division (mathematics) , construct (python library) , process management , business , operations management , engineering management , facility management , computer science , management , engineering , mathematics , economics , marketing , arithmetic , programming language
This case introduces students to building and implementing a balanced scorecard (BSC) in a setting with which they are familiar — cleaning, maintenance, management, and construction of a university's buildings and grounds. Students are asked to construct or critique a BSC for the facilities management division of a university. This may lead to a discussion of the causal linkages implied in the BSC and how one would implement a BSC in a governmental setting.