Open AccessTransformational leadership and its impact on customer satisfaction. Measuring mediating effects of organisational citizenship behaviours
Author(s) -
Taylan Budur,
Mersid Poturak
Publication year - 2021
Publication title -
middle east journal of management
Language(s) - English
Resource type - Journals
eISSN - 2050-3644
pISSN - 2050-3636
DOI - 10.1504/mejm.2021.111997
Subject(s) - transformational leadership , structural equation modeling , customer satisfaction , psychology , citizenship , leadership style , organizational citizenship behavior , business , marketing , social psychology , political science , organizational commitment , computer science , machine learning , politics , law