Open AccessPerspectives on emotional labour and bullying: reviewing the role of emotions in nursing and healthcare
Author(s) -
Pam Smith,
Helen Cowie
Publication year - 2010
Publication title -
international journal of work organisation and emotion
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.238
H-Index - 15
eISSN - 1740-8946
pISSN - 1740-8938
DOI - 10.1504/ijwoe.2010.032923
Subject(s) - emotional labor , perspective (graphical) , health care , psychology , emotional health , emotional expression , workplace bullying , emotional exhaustion , nursing , applied psychology , social psychology , medicine , clinical psychology , mental health , psychotherapist , burnout , political science , computer science , artificial intelligence , law
This paper identifies some critical issues about the inappropriate expression of emotion in a range of healthcare settings. The authors review the concept of emotional labour both from a theoretical perspective and as a conceptual device for examining the role of emotions in nursing and healthcare. The authors explore a range of perspectives on the concept of emotional labour, each of which identifies different aspects that influence the extent to which emotions are permitted, encouraged or deemed appropriate to be expressed in healthcare settings. They also link the emotional labour literature with the workplace bullying literature with specific reference to the emotional health and well being of staff and service users
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