Open AccessService quality of ski group package tour: Modified importance-performance analysis
Author(s) -
Chin Hsiang Tsai,
Shih-Hao Liu
Publication year - 2021
Publication title -
international journal of services and operations management
Language(s) - Chinese
Resource type - Journals
SCImago Journal Rank - 0.258
H-Index - 27
eISSN - 1744-2389
pISSN - 1744-2370
DOI - 10.1504/ijsom.2021.10041379
Subject(s) - service quality , service (business) , quality (philosophy) , operations management , group (periodic table) , business , marketing , engineering , philosophy , chemistry , organic chemistry , epistemology