Open AccessPresenting a predictive benchmark model of after-sales service agencies for vehicles based on the Data Envelopment Analysis (DEA) Approach
Author(s) -
Esmaeil Najafi,
Farhad Hosseinzadeh Lotfı,
Sajjad Kheyri,
Bijan Rahmani
Publication year - 2021
Publication title -
international journal of services and operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.258
H-Index - 27
eISSN - 1744-2389
pISSN - 1744-2370
DOI - 10.1504/ijsom.2021.10040446
Subject(s) - data envelopment analysis , benchmark (surveying) , business , operations management , service (business) , computer science , operations research , marketing , statistics , economics , engineering , mathematics , geodesy , geography